How can I change or cancel my order?
Unfortunately it is not possible to change or cancel your order after it has been completed.
How to request a shipping address change?
Once the order is shipped, it will be impossible for us to make changes to the shipping address.
- Delivery Conditions:
How long does it take for my order to arrive?
After the order has been placed and the payment has been completed, it will take us 1, max 2 working days to process and ship your order.
The amount of time it takes for your order to arrive at your address after we ship it depends on where you live and is based on deliveries to major cities. Deliveries to remote areas may take longer.
All transit times are in working days and subject to customs regulations where applicable.
Belgium: 1-2 working days.
The Netherlands, France, Germany, Luxembourg: 2-4 working days.
Italy, Spain, Portugal, Austria, Denmark, Poland, Ireland, United Kingdom, Switzerland, Finland, Sweden, Norway, Bulgaria, Estonia, Croatia, Latvia, Lithuania, Monaco, Poland, Romania, Slovakia, Slovenia, Czech Republic, Hungary: 3-7 working days.
If you live in Europe but your country is not mentioned or it is but you live on an island, that means there could be some complications that might delay shipment. In that case, the same delivery time applies as in our section below: REST OF THE WORLD.
REST OF THE WORLD:
5-10 working days
How much does it cost to ship my order?
- Belgium: free shipping.
- Europe: free shipping when you buy 2 or more pairs of stick-grips within the same order.
REST OF THE WORLD: 8€
N.B. Shipping charges don’t include eventual custom duties and taxes.
- Return Policy:
Return address: Stick-Grips, Jan Moorkensstraat 21, 2600 Berchem, Belgium
What does 100% money back guarantee mean exactly?
This means you can return any pair of stickgrips you’ve bought on www.stick-grips.com for a full refund for any reason as long as they aren’t damaged or show signs of wear and tear.
There are three conditions:
1) You have to send it back to us within 30 days of ordering the product.
- The email address you used to place your order.
- Your order number.
- Your name + last name.
- Your location. (country)
- Reason why you want a refund.
- Pictures showing the reason why you want a refund.
3) The Stickgrips you wish to return for a full refund can’t be damaged or show signs of wear and tear.
This means you have an opportunity to test Stickgrips but keep in mind that if you damage them in any way, a full refund is not guaranteed anymore.
We know the quality of our product which is why we are confident enough to have this 100% money back guarantee. If you are unhappy with our product after testing it carefully, contact us with the information mentioned above and we will process your request for a full refund.
Who pays for return shipping?
The cost for return shipping is something you’ll have to pay for yourself though unless the reason for return is a result of our error. (for example: you received the wrong item)
Please take note that we cannot refund anything if we haven’t received the package first.
Which payment methods can I use to pay for my order?
Why is there a charge showing on my card when the transaction was declined?
If your transaction was declined, the transaction you see on online banking is an authorization, not a payment. This authorization will be cleared automatically in 3-5 business days. This is a common practice for many credit card companies. It's not done by our processing company or stick-grips.
Are there different sizes available?
The idea behind stickgrips is that you don’t have to worry about sizing.
However, it’s impossible to make grips that will fit perfectly for both men AND women because men have bigger hands than women. Because of this, we decided to make smaller grips for women resulting in 2 different sizes:
- Stickgrips for men.
- Stickgrips for women.
What are Stickgrips made of?
Stickgrips are almost entirely made of neoprene which is the same material they use for making wetsuits. We then added a layer of durable cotton and some customizable patches so it feels more comfortable when you grip it.